The protection officer is the key figure in fulfilling the basic mission of the CGRS. He has a university degree, is able to work in a service-oriented manner, has knowledge of international politics and excellent editorial skills.
The protection officer develops a thorough knowledge of the countries of origin relating to applicants and regularly completes training in order to keep the expertise and the competencies required for his job up-to-date.
The protection officer hears the applicant's case with respect to all elements in the application file: he checks the credibility and checks whether the essence of the application fulfils the criteria that could lead to protected status. The protection officer then draws up a decision proposal, with reasoning.
Vital qualities for the protection officer are neutrality, respect and empathy.