After a short transitional period, the CGRS will reorganize the reception and the personal interviews.
Organization of personal interviews
From 13 June onwards, applicants can be invited at three times in the morning or the afternoon (8.30 a.m., 9.00 a.m. and 9.30 a.m. and 1 p.m., 1.30 p.m. and 2.00 p.m.). A maximum of 25 applicants will be invited in one time slot.
It is very important that the visitors are punctual, otherwise delays may occur.
The applicants and their mandated parties will present themselves at one of the three counters at the entrance, where they will receive a number that is also mentioned on the invitation letter. For reasons of confidentiality, the protection officer who comes to collect the visitor, will call out this number and not the visitor’s name.
As of June 13, the counters of the reception help desk will also reopen and be able to receive visitors without an appointment. The counters will be open from 10 a.m. to 11:30 a.m. and from 2:30 p.m. to 3:30 p.m. For practical reasons, these hours do not coincide with the aforementioned invitation hours for the personal interview.
The visitor will present himself at one of the counters at the entrance and he will also be given a number, that will be called out by the counter clerk.
Applicants and their mandated parties may present themselves with or without an appointment. No prior appointment is required to deposit changes of address, supporting documents (if the number of documents is limited) or to inquire about the status of their case.
For certain administrative actions it is necessary to make an appointment (at CGRA-CGVS.Advocate@ibz.be). This is necessary for practical reasons (e.g. the file must be available at the counter (to collect documents from the file (e.g. identity documents, CGRS decision…) or because the administrative action takes much time (e.g. depositing a large amount of documents that must be copied on the spot and for which an inventory must be made).
It is no longer mandatory to wear a face mask at the CGRS. Face masks and hand sanitizer are available to visitors who wish to use them. Visitors may again sit anywhere in the waiting room and are no longer obliged to keep their distance.
Each interview room can hold a maximum of five persons again. However, CO2 meters will still be present in both waiting and interview rooms.
The interview rooms must be adequately ventilated and breaks must be taken. when CO2 values rise, the door is fully opened and if the 1200 standard is exceeded, the personal interview is interrupted and a break must be taken until the CO2 value has dropped sufficiently.