Table of contents
The CGRS is committed to make this website accessible, in accordance with the Act of 19 July 2018 on accessibility of public authorities' websites and mobile applications transposing Directive EU 2016/2012 of the European Parliament and the Council. We therefore try to comply optimally with the accessibility standards set by the law.
This accessibility statement applies to the website https://www.cgrs.be/.
Website name: Commissioner General for Refugees and Stateless Persons (CGRS).
Level of compliance
This website is in partial compliance due to the non-conformities and exemptions listed below.
Accessibility statement preparation
An internal accessibility audit was conducted. This audit consisted of a simplified analysis. You can view the report here:
Non-accessible content
The content below is partially accessible for the following reasons: Some pages still have technical accessibility gaps. However, only a thorough audit will be able to declare this site fully compliant.
Contact details
If you have any questions or considerations about the accessibility of our site, please contact the:
Office of the Commissioner General for Refugees and Stateless Persons
Ernest Blerotstraat 39, 1070 BRUSSELS, or by mail: cgvs.info@ibz.fgov.be.
+32 2 205 51 11 (from 9am to noon and from 1pm to 4pm)
If, when visiting our website or campaign sites, you find other information (pdf, images ...) or web pages that are not accessible to you, be sure to let us know.
Not satisfied with the response from our internal complaints department?
If afterwarts you do not agree with the answer of our complaint service, you can contact the Federal Ombudsman:
Website Federal Ombudsman
contact@federaalombudsman.be
Leuvenseweg 48 bus 6
1000 Brussels
Suggested alternatives
The detected technical accessibility issues will be reported to the website provider and solutions will be worked out for the next application update.
For non-accessible elements, an alternative is currently not always available.
Improvement plan
Our efforts are focused on making our websites and published documents fully accessible to all. However, some documents are not yet fully accessible, especially documents archived in PDF format, such as various publications, annual reports, reports on asylum figures ... It would incur disproportionate costs to make these documents accessible. However, if you wish to receive an accessible version, please email us at cgvs.info@ibz.fgov.be.
This statement was made on 3 November 2020 and was last revised on 4 April 2024.